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Privacy Policy

FelixRem s.r.o., ID No.: 52711064, VAT ID No.: 2121140131, VAT ID No.: SK 2121140131, with registered office at 308 067 67 Ulič, (hereinafter referred to as: "Operator"). 

Purpose of processing personal data:
The operator processes personal data of website users for the purpose of proper performance of obligations under purchase contracts concluded through the online store maintained at www.vlciesirupy.sk (hereinafter referred to as the E-shop). This means such data as are necessary in particular for:
- Register on the website
- Conclusion of the purchase contract
- Trade Settlement
- Delivery of goods ordered by the User
- the User to exercise his/her consumer rights (e.g. right of withdrawal, right to claim goods).

If you have consented to receive information about new products or special offers, the Controller processes your data for the purpose of sending you commercial information about news, recipes, discounted goods and special offers.

Data type:

The Controller processes the following personal data, which are necessary for:
1. Login to the E-shop
2. Purchase on the E-shop
3. Data that are provided voluntarily by the User 

Legal basis for processing personal data:
Personal data are processed in accordance with Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the "Regulation") and Act No 18/2018 Coll. on the protection of personal data and on amending and supplementing certain acts (hereinafter referred to as the "Act").
We process your personal data with your consent, expressed at the moment of registration on the E-shop and at the moment of confirmation of the transaction made on the E-shop.
Your consent to the processing of your personal data is voluntary, however, refusal to give consent will not allow you to register and shop through the E-shop.

In connection with the processing of your personal data, you have the following rights:

You may withdraw your consent at any time without giving any reason. The notice of withdrawal of consent may relate either to your chosen processing purpose, e.g. withdrawal of consent to receive commercial information, or to all processing purposes. If you withdraw consent for all processing purposes, your User Account on the E-Shop will be deleted and we will no longer process your data. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to withdrawal and will not affect any prior activities.
You can request that we delete your personal data at any time without giving any reason. A request for erasure will not affect the processing of data prior to the request i.e. it will not affect previous activities. Data erasure means that your account on the E-shop will be deleted and we will no longer process any of your personal data.
You may object at any time to the processing of your personal data, either wholly or in relation to a specific purpose. Such objections will not affect the processing of the data prior to receipt of the objections. Lodging an objection to the processing of personal data means that your User Account on the E-shop will be deleted and we will no longer process any of your personal data.
You may request that the Controller restrict the processing of your personal data in terms of the duration or scope of processing - we will process it in accordance with your request. The restriction will not affect the processing of the data prior to receipt of the request.
You can ask us to correct or complete your personal data at any time. You can also do this in person by logging into the Website.
You have the right to ask us to transfer your personal data that you have provided to us to another controller. For this purpose, please contact us via the contact form, specifying the business name and address of the company to which we are to transfer your data and the scope of the data, i.e. specifying which data we are to transfer. The transfer will be carried out electronically without delay after you have confirmed your request to us. Confirmation of the request is necessary for us to ensure the security of the data and to be sure that the request has been made by the data subject.
You can ask us at any time to provide you with information about the extent to which we process your personal data.
We are obliged to inform you at the latest within one month of receipt of each of your requests of the steps we have taken.

Use of personal data:
We will use your personal data to process your online purchase on the E-shop by processing your orders, returns and to send you notifications about the status of delivery or in case of any problems with the delivery of your goods. We will use your personal data to process your payments We will also use your data to process complaints and product warranty issues. Your personal to confirm your address with external partners.

Your personal data that is provided to third parties is only used to enable us to provide you with the services mentioned above, to companies to verify your address, to communication agencies to send you an order confirmation, to warehouses and to distribution suppliers in connection with the delivery of your order.

Retention of personal data:
We retain your personal data until your User account on the Website is deleted. Your User Account may be deleted at your request if you withdraw your consent to the processing of your personal data, object to the processing of your personal data or request its deletion. If a User Account is inactive (not in use) it will automatically be deleted one year after the last activity.
Our systems will retain such information for the purpose of archiving your transactions to the extent that the retention of the data is necessary for the exercise of claims such as the right to make a claim during the warranty period, or if this is required by legal requirements to which we are bound.

Communication in relation to personal data

You can send us your notification or request related to personal data through the channel of your choice:
1. By e-mail to: info@vlciesirupy.sk
2. By mail: FelixRem s.r.o., Ulič 308, 067 67 Ulič

Business information - Newsletter
You can voluntarily subscribe to our newsletter by providing us with your e-mail address and consenting to the processing of your personal data for the purpose of receiving business and marketing information. We use the newsletter to inform you about current offers (such as new goods, special offers, recipes or discounted products). You have the option to unsubscribe from the newsletter at any time by simply clicking on the link in the newsletter inbox or by sending an email to: info@vlciesirupy.sk

The website of the online shop uses "cookies". Cookies are small files that allow the device used to browse the internet (e.g. computer, smartphone, etc.) to remember specific information relating to the device used. The information stored in cookies is used, among other things, for advertising and statistical purposes and for the purpose of tailoring our website to your individual needs. You can change the cookie settings in your internet browser. If you do not change these settings, the cookies will be stored in your device's memory. Changing the cookie settings may limit the functionality of the Website. 
Google Analytics Data Protection Statement

Our website uses the analytics mechanisms of Google Inc. network services ("Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA"): Google Analytics and Google Tag Manger. Google Analytics and Google Tag Manger use cookies to enable an analysis of how the website is used. The information collected by the cookies is transmitted to a Google server.
If the IP anonymisation function is switched on when using our website, Google will truncate the IP address of the user. This applies to member states of the European Union and member states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the USA and truncated there. In this way, the IP anonymisation function will work on our website. At the request of the website operator, Google uses the information collected to analyse the use of the website, to prepare reports on the use of the website and for other services relating to the use of the Internet. The IP address provided by the User's browser in the context of Google Analytics is not stored together with other Google data.
The user can block the storage of cookies in the web browser. However, in this case, full use of all functions of the website will not be possible.

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